Cancellation Policy
At Proud72, we strive to ensure a seamless shopping experience. However, we understand that there may be circumstances where you need to cancel an order. Please review our cancellation policy below:
1. General Cancellation Guidelines
Orders Once Dispatched:
- Orders that have already been dispatched are not eligible for cancellation.
Discount Vouchers:
- Discount vouchers are intended for one-time use only and will be considered used, even if the order is canceled.
Loyalty Points:
- If loyalty points were redeemed for the order, they will be credited back to your account in the event of a cancellation.
2. Refunds for Returns or Cancellations
Refund Process:
- Refunds will be initiated only after the product is returned to us and successfully verified for its condition and packaging.